Refund policy

Returns — 14 days

You may return your order within 14 calendar days of receiving it, without having to provide a reason, in accordance with Romanian GEO 34/2014.

Items should be returned unworn, unwashed and in their original condition, with all original tags attached. Items that show signs of wear, washing, damage or handling beyond what is necessary to check their nature, characteristics and fit may not be eligible for a full refund.

How to start a return

To start a return, contact us at info@alinette.com. Once we receive your return request, we will send you instructions on how and where to send your package.

Items sent back to us without first submitting a return request may not be accepted.

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

Damages and issues

Please inspect your order upon arrival and contact us as soon as possible if an item is defective, damaged, or if you have received the wrong item. We will review the issue and provide an appropriate solution.

Exchanges

When requesting an exchange, please first contact us at info@alinette.com or +40 727 831 789. We will review your request and let you know whether a direct exchange through the courier is possible, depending on the item, size and availability.

If a direct exchange cannot be arranged, we will provide you with return instructions and recommend placing a new order for the item you would like instead.

Please note that return shipping costs are the responsibility of the customer, including in the case of a direct exchange.

Refunds

We will notify you once we have received and inspected your return and confirm the status of your refund.

For orders paid by card, approved refunds will be issued to the original payment method. For orders paid cash on delivery, refunds will be made exclusively by bank transfer to the bank account provided by the customer. Cash refunds are not available.

Refunds will be issued within the timeframe required by applicable law. We may withhold the refund until we receive the returned items or until you provide proof that the return has been shipped.

Once the return has been received and inspected, refunds are usually processed within 5–10 business days. Please note that your bank or card provider may require additional time for the funds to appear in your account.